Gansapp
退款政策
Refund Policy · 生效及最近更新日期：2026-10-18 · English version
Gansapp 出售的是一次性购买的数字积分包，没有订阅和自动续费。我们希望你买得放心：购买后 14 天内，未使用的积分可以全额退款，部分使用的可按比例退还未使用的已购积分。
一、可以退款的情形
- 14 天内且未使用：全额退还该积分包的支付金额。
- 14 天内且部分使用：按比例退还未使用的已购积分，退款金额 = 实付金额 × 未使用的已购积分 ÷ 该包已购积分。该积分包附带的赠送积分会被收回，不予退款。
- 技术故障：因我们的原因导致请求失败却扣除了积分的，我们会把积分补回你的账户，请提供发生时间。
- 重复扣款或错误扣款：核实后随时全额退款。
- 平台停止运营：无论购买时间，均退还未使用的已购积分。
二、不予退款的情形
- 已经在使用中消耗掉的积分；
- 免费获得的积分（新用户赠送、充值赠送等）；
- 购买超过 14 天的积分包（上述技术故障、重复扣款、平台停运的情形除外）；
- 因欺诈或违反服务条款被关闭的账号。
三、如何申请
- 使用注册邮箱发送邮件至 support@gansapp.com，注明订单号（在账户中心 →「订单」中查看）和退款原因；
- 我们会在 2 个工作日内回复审核结果；
- 审核通过后，由记录商户 Creem 原路退回到你的支付方式，一般 5 ~ 10 个工作日到账（以银行处理时间为准）；
- 退款对应的积分会从你的账户中扣除，并在积分流水中显示为“退款扣回”。
四、拒付（Chargeback）
如对扣款有疑问，请先联系我们，我们会尽快处理合理诉求。直接向银行发起拒付的，在争议解决前账号可能被暂停使用，争议金额对应的积分会被扣除。
五、法定权利
本政策不影响你依法享有的消费者权利。若你是欧盟 / 英国消费者：购买积分即表示你同意立即交付数字内容，并知悉积分一经使用即丧失法定撤回权；但上述 14 天自愿退款政策依然适用。
Refund Policy
Effective / last updated: 2026-10-18. If the Chinese and English versions differ, the Chinese version prevails, except where the law of your place of residence requires otherwise.
Summary
Gansapp sells one-time credit packs (digital goods). There are no subscriptions. Within 14 days of purchase you can get a full refund if none of the purchased credits have been used, or a pro-rata refund of the unused purchased credits.
1. Eligible refunds
- Within 14 days, unused: full refund of the pack price.
- Within 14 days, partially used: refund of the unused purchased credits at the pack’s effective price (amount paid × unused purchased credits ÷ purchased credits). Bonus credits of the pack are removed and are not refunded.
- Technical failures: if credits were charged for a request that failed due to our fault, we restore the credits to your wallet; contact us with the time of the request.
- Duplicate or erroneous charges: refunded in full at any time after verification.
- Service discontinued: if we shut down the Platform, unused purchased credits are refunded regardless of purchase date.
2. Non-refundable
Credits already consumed by usage; free credits (sign-up and pack bonuses); purchases older than 14 days (except as above); and accounts closed for fraud or violation of the Terms of Service.
3. How to request
Email support@gansapp.com from your account email with your order ID (shown in Account Center → Orders) and the reason. We reply within 2 working days. Approved refunds are issued by our Merchant of Record, Creem, to the original payment method; depending on your bank it usually takes 5–10 business days to appear. The refunded credits are deducted from your wallet.
4. Chargebacks
Please contact us before opening a dispute with your bank — we will resolve legitimate issues quickly. Accounts with chargebacks may be suspended until the dispute is resolved, and the disputed credits are deducted.
5. Statutory rights
This policy does not affect your statutory rights. If you are a consumer in the EU/UK, you consent to immediate delivery of digital content when you buy credits and acknowledge that the statutory right of withdrawal ends once credits are used; our voluntary 14-day policy above still applies.